Privacy Policy for duxcasino-online.de
Start playingDux is a UK-facing information site about online gambling. This policy explains what personal data we handle when you use the site, why we handle it and the choices available to you. For information about your Dux account, contact our editorial team at [email protected].
The short version
We collect the information you provide, basic technical information generated when you visit the site and information required to operate or secure an account. We use it to respond to enquiries, administer accounts, deliver the relevant gambling information and keep the site functioning.
We do not sell personal data. Some service providers process information on our behalf, including our hosting, analytics, advertising and payment-related suppliers. Their access is limited to the work they perform for us.
Information you hand over
Information submitted through our contact form may include your name, email address and the details needed to answer your question. If you send an account or payment-related enquiry, we may also receive the account email address, approximate transaction details and references displayed on screen.
- Contact details supplied in an enquiry
- Registration and account information you choose to provide
- Payment details, with sensitive authentication data handled by the relevant payment provider
- Messages, screenshots or documents included in support correspondence
Please do not send card numbers, bank credentials, identity documents or other sensitive documents to our editorial inbox. We may ask you to remove such information before we can respond.
Information we observe
When you use the site, our systems may record your IP address, browser and device type, approximate location, referring page, pages visited and interaction timestamps. We use this information to understand how the site is used, identify errors and protect the site from abuse.
Cookies and similar technologies may store preferences, support session information and analytics signals. Where consent is required, the relevant technology remains inactive until you make a choice. Browser settings can also block or delete stored data, although some site functions may then work differently.
Why we process data
We rely on different lawful bases for different activities. Consent covers optional analytics and advertising technologies. Processing necessary to deliver a requested service, communicate with you and comply with legal obligations covers account administration, enquiries, record-keeping and fraud prevention.
Our legitimate interests include maintaining site security, understanding aggregate use, improving our content and protecting our rights. Where we use legitimate interests, we consider the effect of processing and your rights before carrying out the activity.
We retain personal data only for as long as needed for the purpose for which it was collected, including account history, dispute records, regulatory duties and legitimate business needs.
Processors, transfers and your controls
We may share relevant data with infrastructure and service providers involved in hosting, analytics, advertising, payments, identity checks and customer support. These providers act under written processing instructions and may use the information only for the services they provide to us.
Where information is transferred outside the UK, we use an appropriate transfer mechanism and supplementary safeguards where required. You may ask which suppliers receive your data, subject to the limits that apply to other people's data and security.
Our site uses privacy controls available through your browser. You can clear stored data, block particular cookie categories or use a private browsing mode. Disabling optional technologies does not prevent you from reading the site.
Your UK GDPR rights
Subject to the relevant legal conditions, you may ask us to confirm whether we process your data, provide a copy, correct inaccurate details, delete data, restrict processing, transfer data in a portable format or object to processing based on legitimate interests.
You may withdraw consent at any time for future processing. Doing so does not affect processing carried out while the consent was active. We do not normally charge for a reasonable request, but we may refuse or limit one where the law allows.
Send requests to [email protected] with enough information for us to identify you and locate the relevant records. You may also complain to the Information Commissioner's Office at ico.org.uk.
Protection of minors
This site and the gambling services discussed here are intended only for people aged 18+. We do not knowingly collect personal information from children. If you believe a child has provided information through this site, contact us so we can address the matter.
A device shared with a minor can expose account information and payment records. Use parental-control software such as Net Nanny or Qustodio, keep authentication details private and sign out after using a shared device.
Changes to this policy
We may update this policy when our site, suppliers or legal obligations change. The current version will remain published here, and material changes will be identified by an updated revision date when one is added.
For a privacy request or a question about this policy, contact [email protected]. You must be 18 or over (18+) to use this site. Free and confidential support with gambling is available at BeGambleAware.org.