Dux payments for deposits and withdrawals

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Dux handles deposits and withdrawals through Visa and Mastercard, with both cards available for funding an account and receiving a payout. Our withdrawal limits are €2,500 daily, €7,500 weekly and €15,000 monthly, while some web wallet routes can take up to three days to process.

Paying into your Dux account

Dux accepts Visa and Mastercard for deposits. The operator applies a three-times turnover requirement to every deposit before a withdrawal can proceed without transaction processing costs.

Payment method	Deposit	Withdrawal	Maximum payout
Visa	Available	Available	€2,500 per day
Mastercard	Available	Available	€2,500 per day

A deposit is subject to the same three-times turnover rule used for withdrawals. If you request a payout before meeting that threshold, Dux reserves the right to charge the processing costs associated with the deposit and withdrawal transactions.

• Visa is available for both deposits and withdrawals.
• Mastercard is available for both deposits and withdrawals.
• Withdrawals can be returned to the original payment method or paid directly to a bank account.

Requesting money from Dux

A Dux withdrawal request must clear the wagering requirements attached to any active bonus, as every bonus is sticky. Real money is used first, followed by bonus funds; if the real-money balance is lost, the remaining bonus balance is also forfeited.

1. Open the cashier section of your account and select the withdrawal option.
2. Choose the payment route for your payout.
3. Enter the amount you want to withdraw within the applicable daily, weekly and monthly limits.
4. Complete any outstanding identity checks before submitting the request.

Verification is mandatory before a payout. Dux may also request checks when cumulative withdrawals reach the prescribed threshold, when an account is closed, or for certain account types. If you have an active bonus, its full wagering requirement must be fulfilled before a withdrawal can be requested.

How long a Dux payout takes

Dux processes withdrawals as soon as possible, although the route can determine the time taken. Some web wallet withdrawals take up to three days, while other methods follow their own processing timetable.

The wait also depends on whether your account and payment details have passed verification. A payout request can be held while documents are being checked, so completing the requested checks before submitting the request helps avoid an avoidable delay.

A stated processing route is not a guaranteed arrival time. Keep your transaction details available if you need to contact support about a payout.

Fees, minimums and payout ceilings

Your daily, weekly and monthly Dux withdrawal limits work together. A request cannot exceed any of the limits that apply to it, even if your available balance is higher.

Money-out limit	Amount
Daily	€2,500
Weekly	€7,500
Monthly	€15,000

Dux may divide a non-jackpot win exceeding €15,000 into monthly instalments of no more than €15,000 until the full amount has been paid. Progressive jackpot wins are paid in full.

An inactive account attracts a €5 monthly maintenance fee from the 13th month of inactivity. After 30 months, any remaining balance is remitted to the player or the Maltese Authorities.

Geo restrictions apply to particular card payout routes. Visa OCT payouts are unavailable for the USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia and Singapore. Mastercard Payment Transfer payouts are supported only in a defined group of countries, including the UK.

Documents needed to verify a payout

Dux requires identity verification for payouts and may ask for several forms of evidence. The documents can include photo identification, proof of the payment system used, utility bills, a selfie with your ID, a selfie with your ID and a special sign, or video verification.

• Utility bills may be issued in Latin or Cyrillic characters.
• Enhanced checks can include a live video, a selfie with a special sign or verification by phone.
• Your name, birth details, address, nationality and email are required to register an account.

Dux expects contact through email or phone during verification. If the operator cannot reach you within two weeks, funds are retained while the check remains unresolved, so keep your account email and phone details current.

When a payout may be delayed or refused

A payout can be held by incomplete verification, an unmet bonus wagering requirement, the three-times deposit turnover requirement, or a request for inaccurate personal information. Refund requests may be declined if false or modified personal data has been supplied, and any costs arising from the refund procedure remain with the player.

Dux also reserves the right to return a withdrawal partly or entirely through the method used for the deposit, or directly to a bank account. If a payout does not arrive within the relevant processing window, contact the operator’s live chat or email support with the transaction date, amount and selected method.

Keeping control of your gambling

Dux provides deposit limits, self-exclusion and reality checks. Use a deposit limit that fits your planned spending, and contact support if you want to take a break from gambling.

Gambling should remain entertainment rather than a financial plan. If it begins to feel compulsory, use GamStop for free national self-exclusion or BeGambleAware.org for confidential support. The National Gambling Helpline is available free on 0808 8020 133, 24/7, and GamCare offers practical support for gambling problems.

Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.

Frequently asked questions