Contacting the Dux editorial team
Start playingOur editorial inbox handles questions about the information published on this site. For details about Dux games, bonuses, payments or account procedures, return to Dux before contacting us.
Before you write to us
Please include the page your question relates to and a short description of what you need. If the issue concerns a displayed term or figure, quote the wording or amount you are asking about so we can identify it accurately.
We can explain how our pages present the information and point you towards the relevant operator support channel. We cannot act on your Dux account, approve a withdrawal, change bonus terms or complete identity verification.
Reaching the editorial team
Send your question to [email protected]. We aim to respond within 48 hours. Messages sent outside UK office hours may take longer because our inbox is checked by a small editorial team.
Please do not send passwords, full payment-card details, identity documents or verification photographs by email. If your question involves personal account information, use Dux live chat or the operator’s secure account support channel instead.
Questions about your account
Dux support can assist with registration, deposits, withdrawals, bonuses, identity verification and technical problems. Live chat is available 24/7 for account-specific assistance.
When you contact support, have your account email address, the approximate time of the issue and any reference number shown on screen ready. For a payment query, state which method you used and whether the issue concerns a deposit, withdrawal or rejected transaction. Do not include your card number or password.
Disputes and formal complaints
Start with Dux support so the operator can review the account record and respond to the issue. Our editorial team cannot adjudicate account disputes or overturn an operator decision. The stated dispute-resolution routes are CasinoReviews.com, the Malta Gaming Authority and the European Commission ODR.
Responsible gambling support
If gambling is affecting your time, money or wellbeing, contact the National Gambling Helpline on 0808 8020 133. The service is free and available 24/7. Free, confidential support is also available through BeGambleAware.org, while GamStop allows you to exclude yourself from licensed gambling sites.
You must be 18 or over (18+) to use this site. If a shared device may be used by someone under 18, parental-control software such as Net Nanny or Qustodio can help restrict access.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to remain entertainment rather than an obligation; free and confidential help is available at BeGambleAware.org.